Name: your call is (not that) important to us,customer service and what it reveals about our world and our lives (en Inglés)
Price: 72293.00 COP
Availability: InStock
Author: Yellin, Emily
ISBN: 9781416546900

portada your call is (not that) important to us,customer service and what it reveals about our world and our lives (en Inglés)

Formato

Libro Físico

Autor

Emily Yellin

Editorial

Free Press

Idioma

Inglés

N° páginas

320

Encuadernación

Tapa Blanda

Dimensiones

22.0 x 16.3 x 2.1 cm

Peso

0.27 kg.

ISBN

9781416546900

ISBN13

9781416546900

Categorías

Comunicación y presentación empresarial
Atención al cliente

your call is (not that) important to us,customer service and what it reveals about our world and our lives (en Inglés)

Emily Yellin (Autor) · Free Press · Tapa Blanda

Libro Físico

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$ 120.489

Ahorras: $ 48.196

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Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 16 de Julio y el Jueves 25 de Julio.

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Reseña del libro "your call is (not that) important to us,customer service and what it reveals about our world and our lives (en Inglés)"

Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service. Whether it's the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse--who hasn't felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin's highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all. For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service--and why customer service doesn't have to be this bad.