Name: indispensable,how to become the company that your customers can´t live without (en Inglés)
Price: 143670.00 COP
Availability: InStock
Author: Calloway, Joe
ISBN: 9780471703082

portada indispensable,how to become the company that your customers can´t live without (en Inglés)

Formato

Libro Físico

Autor

Joe Calloway

Editorial

Wiley

Idioma

Inglés

N° páginas

240

Encuadernación

Tapa Dura

Dimensiones

23.1 x 15.0 x 2.3 cm

Peso

0.48 kg.

ISBN

0471703087

ISBN13

9780471703082

Categorías

Publicidad
Atención al cliente

indispensable,how to become the company that your customers can´t live without (en Inglés)

Joe Calloway (Autor) · Wiley · Tapa Dura

Libro Físico

$ 143.670

$ 239.450

Ahorras: $ 95.780

40% descuento

Envío normal

Origen: Reino Unido (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Miércoles 17 de Julio y el Miércoles 24 de Julio.

Lo recibirás en cualquier lugar de Colombia entre 1 y 5 días hábiles luego del envío.

Reseña del libro "indispensable,how to become the company that your customers can´t live without (en Inglés)"

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance. Renowned business consultant Joe Calloway looks at how real companies have made their product or service "mission critical," and satisfied customers in the process. Indispensable goes straight to the heart of the issue and reveals how successful companies-of any size, in virtually any manufacturing, selling, or service endeavor-achieve market leadership through The Five Drivers of fierce customer loyalty. Indispensable shows readers how to: * Create and sustain momentum: overcome organizational inertia and keep moving forward * Develop habitual dependability: make consistency of performance a defining characteristic * Connect continuously * See the Big Picture Outcome: create compelling customer experiences * Engage, Enchant, Enthrall: make magic in the marketplace With interviews, detailed case studies, and dozens of real-world, effective customer service ideas and initiatives, Indispensable is just what today's forward-thinking businesses need.