Name: Human Resources and Tourism: Skills, Culture and Industry (en Inglés)
Price: 170518.00 COP
Availability: InStock
Author: Lee-Ross, Darren ; Pryce, Josephine
ISBN: 9781845411398

portada Human Resources and Tourism: Skills, Culture and Industry (en Inglés)

Formato

Libro Físico

Autor

Darren Lee-Ross

Josephine Pryce

Editorial

Channel View Publications

Idioma

Inglés

N° páginas

304

Encuadernación

Tapa Blanda

Dimensiones

24.1 x 17.3 x 1.8 cm

Peso

0.54 kg.

ISBN

9781845411398

ISBN13

9781845411398

Categorías

Recursos humanos
Hosteleria
Viajes y vacaciones

Human Resources and Tourism: Skills, Culture and Industry (en Inglés)

Darren Lee-Ross (Autor) · Josephine Pryce (Autor) · Channel View Publications · Tapa Blanda

Libro Físico

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Reseña del libro "Human Resources and Tourism: Skills, Culture and Industry (en Inglés)"

The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.