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Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices (en Inglés)
Kiran Kumar Pabbathi
(Autor)
·
Servicemanagers Org
(Ilustrado por)
·
Servicemanagers.Org
· Tapa Blanda
Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices (en Inglés) - Servicemanagers Org ; Pabbathi, Kiran Kumar
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Origen: Estados Unidos
(Costos de importación incluídos en el precio)
Se enviará desde nuestra bodega entre el
Viernes 12 de Julio y el
Martes 23 de Julio.
Lo recibirás en cualquier lugar de Colombia entre 1 y 5 días hábiles luego del envío.
Reseña del libro "Guidance for Problem Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices (en Inglés)"
Today there are numerous books on ITSM, but none which tells how to implement and improve ITSM practices for organizations and how to bring effectiveness in ITSM operations. Hence, I have chosen to write books in this area, providing detailed information; and this book "Guidance for Problem Management" is part of a series with explicit focus on problem management. And the focus is on topics like implementing problem management through Six Sigma's DMADV approach, improving problem management through Six Sigma's DMAIC approach, Roles and responsibilities in Problem management, Essentials for problem management operations, Integrations in problem management with other processes and functions, Best practices for problem management, Best practices for RCA, Problem management in DEVOPS and SCRUM, Advice for PM operations and many more interesting topics.
