Libro Analysing the level of satisfaction with the services provided by a clinic De Pereira Fiuza Rodrigues, Carla

portada Analysing the level of satisfaction with the services provided by a clinic

Formato

Libro Físico

Autor

Carla Pereira Fiuza Rodrigues

Editorial

Our Knowledge Publishing

Idioma

Inglés

N° páginas

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 0.4 cm

Peso

0.12 kg.

ISBN13

9786206559054

Categorías

Música

Analysing the level of satisfaction with the services provided by a clinic

Carla Pereira Fiuza Rodrigues (Autor) · Our Knowledge Publishing · Tapa Blanda

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Reseña del libro "Analysing the level of satisfaction with the services provided by a clinic"

This book is based on research carried out at a plastic surgery clinic located in the Mucuri Valley. It is a quantitative survey, based on questionnaires applied to patients who underwent breast augmentation surgery between January 2011 and July 2012. Its overall aim was to assess customer perceptions of satisfaction with service provision. The results show this perception and the need for the company studied to further structure its organisational culture geared towards customer relations.